Terms of service

Welcome to Good Company. By visiting our website and placing an order, you agree to the following terms and conditions. These terms help create a clear and enjoyable experience for both you and our small business.

Handmade Products

Each Good Company product is handcrafted in small batches with care. Because our products are handmade, slight variations in color, appearance, texture, and scent may occur from batch to batch. These small differences are part of what makes handmade goods unique.

Fragrance is a personal experience, and scent perception can vary based on individual preferences, room size, airflow, and environment. We do our best to provide accurate scent descriptions to help you choose a fragrance you’ll love.

Orders & Payments

By placing an order with Good Company, you agree that all information provided is accurate and complete. We reserve the right to cancel or refuse an order due to errors in pricing, product availability, suspected fraud, or other circumstances that may require review.

Payment must be received before orders are processed and shipped.

Product Use & Safety

Our products are made for their intended use only. Please follow all care and safety instructions provided with your products.

Never leave a burning candle unattended. Keep candles and fragrance products away from children, pets, and flammable materials. Use room and linen sprays as directed and avoid contact with eyes or ingestion.

For soap products, discontinue use if irritation or discomfort occurs. If you have known sensitivities, review the ingredients before use.

Good Company is not responsible for damage, injury, or reactions caused by improper use or failure to follow product safety instructions.

Shipping

We do our best to carefully package and ship every order in a timely manner. Once an order has been shipped, delivery times are controlled by the shipping carrier and may be affected by delays outside of our control.

Please ensure your shipping information is correct at checkout. Good Company is not responsible for packages delivered to an incorrect address provided by the customer.

Returns & Exchanges

Due to the handmade nature of our products and the personal nature of fragrance, we do not accept returns or exchanges on candles, room sprays, wax melts, soaps, or other fragrance items.

If your order arrives damaged or there is an issue with your purchase, please contact us within 7 days of delivery so we can help make it right.

Please see our Returns & Exchanges policy for additional details.

Intellectual Property

All content on this website, including photographs, product descriptions, branding, logos, and written materials, belongs to Good Company and may not be copied, reproduced, or used without permission.

Changes to These Terms

Good Company reserves the right to update or change these Terms of Service at any time. Any updates will be posted on this page.

Contact

If you have questions about these terms or your order, we’d love to hear from you. 

Thank you for supporting Good Company!