Refund policy

Returns & Exchanges

Every Good Company product is hand-poured in small batches with a whole lot of care (and by one person wearing all the hats around here 🤠).

Because of the handmade nature of our products, we do not accept returns or exchanges on candles, room sprays, wax melts, soaps, or other fragrance items. Scent is a very personal experience — what feels like a cozy evening by the fire to one person might smell completely different to someone else.

If a scent isn’t quite your match, we hope you’ll consider passing it along as a gift to someone who will love it.

If your order arrives damaged or there is an issue with your purchase, please reach out within 7 days of delivery and I’ll do my best to make it right.

Choosing a scent should be fun, not overwhelming. I’m always happy to help with recommendations or answer questions before you order so you can find something that feels like a perfect fit for your home. Every message comes straight to me — no big customer service department, just me and my coffee keeping things going. ☕