Shipping policy

Thank you for supporting Good Company! Every order is carefully packed by hand and prepared with care.

Processing Times

Most orders are processed and shipped within 3–5 business days. During new releases, sales, holidays, or busy seasons, processing times may take a little longer. If there are any unexpected delays, I’ll do my best to communicate updates.

Please note that handmade products are made in small batches, and some items may require additional time before shipping.

Shipping

Orders are shipped through available shipping carriers, and tracking information will be provided once your order has been shipped.

Once an order leaves Good Company, delivery times and delays are handled by the shipping carrier. Good Company is not responsible for delays caused by weather, carrier issues, incorrect addresses, or circumstances outside of our control.

Shipping Address

Please double-check your shipping address before completing your purchase. Good Company is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error with your address, please reach out as soon as possible. I’ll do my best to help if your order has not yet shipped.

Damaged or Lost Packages

Your order is packed with care, but occasionally damage can happen during transit. If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged items and packaging so we can help make it right.

If your package is marked as delivered but cannot be located, please first check with household members, neighbors, and around your delivery area. If it is still missing, please contact the shipping carrier to report the issue or request additional delivery information.

Once a package has been marked as delivered by the carrier, Good Company is not responsible for lost or stolen packages.

Thank you for supporting a small, handmade business!